Q. Where do I view the WGI LIVE WEBCAST?
A. Log onto http://wgi.dci.org (please note no www.) This web site will not be functioning until the morning of April 13th.
Q. How do I register?
Log onto http://wgi.dci.org (please note no www.) Click the register button on the left side navigation and provide contact information and your credit card information. You will also choose a username and password for your account.
Q. When can I log on?
A. The first performance on Friday April 13th will begin at 8:45 a.m. EST. Registration will take approximately 3-4 minutes.
Q. Can I close my window and come back to the streaming video?
A. Yes. Your “Day Pass” allows one viewer to log in and out anytime throughout that day.
Q. Does the WGI LIVE WEBCAST cost anything?
A. Yes. The cost of a Friday pass is $9.95 and Saturday pass is $14.95.
Q. What is the schedule of performances are available to be viewed with the WGI LIVE WEBCAST.
A.
Friday Color Guard Webcast Ticket - April 13 - $9.95
Scholastic World Prelims - 8:45 am (high cam only)
Independent World Prelims - 12:30 pm (high cam only)
Independent A Class Finals – 7:00 pm (multi-cam)
Scholastic A Class Finals – 9:20 pm (multi-cam)
Saturday Color Guard Webcast Ticket - April 14 - $14.95
Independent Open Class Finals –10:00 am (multi-cam)
Scholastic Open Class Finals –12:30 pm (multi-cam)
Scholastic World Class Finals – 6:00 pm (multi-cam)
Independent World Class Finals –9:00 pm (multi-cam)
Friday Percussion Webcast Ticket - April 20 - $9.95
Scholastic World Prelims – 10:00 am (high cam only)
Independent World Prelims - 1:50 pm (high cam only)
Scholastic A Class Finals - 5:30 pm (multi-cam)
Independent A Class Finals – 7:30 pm (multi-cam)
Concert Open Finals – 8:35 pm (multi-cam)
Concert World Finals – 9:25 pm (multi-cam)
Saturday Percussion Webcast Ticket - April 21 - $14.95
Scholastic Open Class Finals – 10:00 am (multi-cam)
Independent Open Class Finals –12:15 am (multi-cam)
Scholastic World Class Finals – 5:00 pm (multi-cam)
Independent World Class Finals – 7:30 pm (multi-cam)
Q. Will archived performances be available to watch after the event is over?
A. No. Due to our first year with live streaming we will not be offering these streaming videos online after the event.
Q. Do I need a broadband connection to view content?
A. Yes. Dial-up connections will not be supported for this Webcast.
Q. What are your minimum system requirements?
A. For the best WGI LIVE WEBCAST experience, Internet Explorer (IE) 6 or above with Windows Media Player (WMP) version 9 or above is recommended.
If you have a PC and are experiencing difficulties, run a Windows Update to obtain the latest versions of Internet Explorer and Windows Media Player and try again.
If you have IE 6 or above with WMP 9 or above and continue to experience problems, be sure your broadband connection is capable of sustaining a transfer rate of 300 kbps. You can check your transfer rate at this website. Choose the Chicago, IL. server.
The video will work on Firefox with WMP 9 or above for PC, and on Apple systems with Firefox, however you may experience difficulties viewing certain content.
Windows:
- Any Intel or AMD processor, 400MHZ or faster
- Windows 2000, XP and Vista
- 512MB RAM
- 16-bit sound card and speakers
- 65,000-color video display card
- Internet connection: at least 300K cable/DSL/network
- Web browser (see below); cookies enabled
- JavaScript enabled
- Windows Media Player Series 9 or higher: download the latest player from the Microsoft Download Center.
- Internet Explorer 6.0 and higher (recommended)
- Firefox 2.0 (supported)
Apple:
Other General Settings:
- JavaScript should be turned ON - this is the standard setting for all browsers. The site will not work if JavaScript is turned off.
- Cookies should be enabled - this is the standard setting for all browsers. If cookies are disabled, you may experience difficulties viewing certain content.
- Pop-up Blocker should be turned OFF. Some applications, such as the Windows Media Player, are launched in separate pop-up windows. You may not be able to launch these applications properly if you have a Pop-up Blocker turned on.
Q. Why is my video still choppy when my computer and broadband settings meet the system requirements?
A. You might be using a wireless network. Wireless networks are inconsistent in sustaining the transfer rates used for this Webcast.
Q. Can I watch this video stream on a wireless network?
A. We recommend that you do not use a wireless connection for this video stream. Wireless networks are inconsistent in sustaining the transfer rates used for this Webcast.
Q. What if I do not have a broadband connection?
A. Unfortunately, you will not be able to watch live video. Please reference the minimum transfer rate requirements to view our live video stream.
Q. I need Help. How do I contact support?
A. If you are still having issues playing content or with registration, you can use our LIVE CHAT Web-based customer service module.
Q. During registration, I experienced a problem. How can I complete my transaction?
A. During the entire schedule, you be able to get LIVE SUPPORT via the LIVE CHAT MODULE, located on the front page of this Web site.
Q. Can I share my login with my family or friends?
A. No. You are only allowed one login at a time.
